At ERS Chauffeurs, we believe in maintaining transparency, professionalism, and ensuring a positive experience for our clients. Our company policies are designed to outline our commitment to delivering exceptional chauffeur and executive taxi services while upholding the highest standards of integrity and customer satisfaction.
This policy sets out how the Operator manages the personal data that it receives, predominantly from its customers. This Policy is evidence of the Operators understanding and compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018.
Personal data is any information about a living individual that can be used on its own or with other data to identifying that person. For instance, your name, address, telephone number or email address. Processing means doing any of the following with your personal data:
Collecting, recording, organizing, storing, using retrieving, altering, erasing, and disclosing.
The Operator processes personal data in order to provide its service and therefore is a Data Controller required to be registered with the Information Commissioners Office (ICO). The ICO number is given above.
We need your data in order to provide you with our service. When providing private hire vehicles to you we are required to comply with the provisions of the Local Government (Miscellaneous Provisions) Act 1976. This requires us to record the booking and the vehicle and driver dispatched. Hertsmere Borough Council licensing conditions also specify information that we must record.
Data is provided by you voluntarily but we need it to provide the service to you and comply with the law. This usually involves your name and contact details but further information such as the detail of onward travel arrangements such as flights or trains and return journey times, if booked, may need to be provided. This may, or may not, constitute personal data.
By making a booking and providing your data to us you are consenting to that data being used in order to fulfil your booking and to be used in order to comply with our license conditions.
We will not keep or use your data for the purposes of marketing or advertising our service, nor share it with any other third party, save where required by law, without your express consent. We may share your data with regulatory authorities, such as the Council and the Police, without your consent where there is an existing lawful basis to do so. For instance, if you report the occurrence of a serious crime but fail to notify the Police, we may tell them that you made an allegation in order to protect other people.
Your data will be provided to a licensed driver and vehicle dispatched by us to fulfil your booking request. The driver will be given as much detail as necessary that is needed to provide the service to you and comply with any additional requests that you have made.
As a licensed operator we are required by the Council to record certain information about a booking and retain it in our records. We may also use your data to contact you about matters in relation to your booking (for instance if we need to make a change to it).
12 MONTHS
This information will be kept within our records for at least 12 months as required by our license conditions but in any event, without your express consent, shall be kept no longer than
Your data will be recorded in our records which are kept at our office address
GOOGLE DRIVE
OR Your data will be retained in paper records kept at the above address.
Only the Operator, its staff and agents will be able to access the data and for no other reason than to provide you with the service or to comply with license conditions.
Once we no longer need your data it will be securely destroyed as follows:
SECURE DELETION
SHREDDING
Our drivers are self- employed and responsible for complying with the relevant legal provisions in relation to the use of CCTV or other recording equipment in a vehicle.
We also advise them not to have any CCTV recording inside the Vehicle.
If, for any reason, there is a breach of the security of the data that is held by us we will record the breach. We shall notify you immediately if, as a result of the breach, your personal data has been accessed by, or was capable of being accessed by, any third party not authorised by the Operator. Where personal data has been compromised following any security breach, or where otherwise required to do so by law, we will notify the ICO, and the Licensing Authority (Council) immediately.
If you require further information about our Data Protection Policy (Customers) (Customers) and procedures you can contact:
Joel Eragu
