At ERS Chauffeurs, we believe in maintaining transparency, professionalism, and ensuring a positive experience for our clients. Our company policies are designed to outline our commitment to delivering exceptional chauffeur and executive taxi services while upholding the highest standards of integrity and customer satisfaction.
This policy is to set out how the Operator manages the personal data that it receives from, and holds in relation to, individuals who drive private hire vehicles in order to fulfil the private hire bookings accepted by the operator or those who work for the Operator. This Policy is evidence of the Operators understanding and compliance with the UK General Data Protection Regulation (GDPR) and Data protection Act (DPA) 2018.
Personal data is any information about a living individual that can be used on its own or with other data to identing that person. For instance, your name, address, telephone number or email address.
Processing means doing any of the following with your personal data:
Collecting, recording, organizing, storing, using retrieving, altering, erasing, and disclosing.
The Operator processes personal data in order to provide its service and therefore is a Data Controller required to be registered with the Information Commissioners Office (ICO). The ICO number is given above.
We need your data in order to provide you with our service and allow you to undertake private hire bookings received by us. When providing private hire services, we are required to comply with the provisions of the Local Government (Miscellaneous Provisions) Act 1976 and the licensing conditions of Hertsmere Borough Council. These require us to ensure that you are licensed and that you and your vehicle are compliant with license conditions and insured.
Data is provided by you voluntarily but we need it on order to provide you with private hire work or other employment offered by the Operator and to comply with the law.
Your full name, Current address; Telephone number mobile and home;
Copy of your DVLA driving license and Copy of your Hertsmere BC issued private hire driver license;
The details of the vehicle you drive: make, model, colour, registration number; MOT, Vehicle insurance certificate.
We may also need to know your identity, address and financial details to establish matters such as your employment or tax status, your right to work status or compliance with other legislation, as well as to be able to pay you or receive payment from you.
We may come to know, or be required to possess and process, personal data relating to your criminal record, driving and medical history.
The information that we require is held by your consent. Without it we are unlikely to be able to provide you with work but you are free to withdraw your consent at any time.
We will not keep or use your data for the purposes of marketing or advertising our service, nor share it with any other third party, save where required by law, without your express consent.
Relevant aspects of your data may be provided to a customer (such as your name, vehicle and contact number) in order to facilitate a booking. Aside from this, your data will only be kept and recorded for the purpose of complying with our legal duties and providing a service to you.
We may share your data without your consent with regulatory authorities, such as the Council and the Police, where there is an existing lawful basis to do so. For instance, if you are alleged to have committed a crime, are in breach of your licence conditions, or a complaint has been made about you which requires investigation.
This information will be kept within our records for as long as you have a bussiness or employment relationship with us and for at least 12 months after that ends.
Your data will be recorded in our records which are kept at our office address
GOOGLE DRIVE
OR Your data will be retained in paper records kept at the above address.
Only the Operator, its staff and agents will be able to access the data and for no other reason than to provide you with the service or to comply with license conditions.
Once we no longer need your data it will be securely destroyed as follows:
Our drivers are self- employed and responsible for complying with the relevant legal provisions in relation to the use of CCTV or other recording equipment in a vehicle.
We also advise them not to have any CCTV recording inside the Vehicle.
If, for any reason, there is a breach of the security of the data that is held by us we will record the breach. We shall notify you immediately if, as a result of the breach, your personal data has been accessed by, or was capable of being accessed by, any third party not authorised by the Operator. Where personal data has been compromised following any security breach, or where otherwise required to do so by law, we will notify the ICO, and the Licensing Authority (Council) immediately.
If you require further information about our data protection policy and procedures you can contact:
Joel Eragu
